Civil dispute - a shop or vendor

I’m having a dispute with an ex-partner or spouse about…

 

 

I’m having a dispute with a shop or vendor about a missold or unsatisfactory item

If a vendor tells you that a perfume is Chanel, sells it to you as the genuine article, charges you a reasonable price and you later find out that it's not Chanel, you should contact your local Trading Standards office. They'll take up the complaint on your behalf.

Although the vendor could be said to have obtained your money by fraud, Trading Standards are the best people to deal with these matters.

This principle applies to most consumer purchases. As a rule, we'd recommend buying such products from reputable stores to avoid potentially harmful counterfeit products.

This information is provided courtesy of Ask the Police.

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I’m having a dispute with a shop or vendor about a repair or service charge

It’s always a good idea to agree a price for the repair of any item beforehand. However, if repairs have already been made and you disagree with the price, this is a civil dispute.

You're entitled to receive a service that has been carried out with reasonable care and skill, within a reasonable time, for a reasonable price.

If you feel that the price is too high, the first thing to do is to get an independent written estimate of what someone else would charge to do the work.

If you still feel the price is too high, phone: 

Citizens Advice consumer helpline: 03454 04 05 06  (open Monday to Friday, 9am to 5pm, closed on bank holidays)

Textphone: 18001 03454 04 05 06 

 

This information is provided courtesy of Ask the Police.

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