1. Name of service provider or providers
The name of the current service provider is Language Line Solutions.
2. Copy of successful tender.
3. Final pricing of successful bidder.
West Yorkshire Police are unable to provide this information as this is exempt by virtue of Section 43 Commercial Interest. Please see Appendix A, for the full legislative explanation as to why West Yorkshire Police are unable to provide this information.
4. Where was this opportunity advertised?
Tender was on the EU supply portal.
5. Expiry date of the current contract.
The expiry date for the current contract is November 2023
6. What was the contract value of all interpreting and translation services in 2022?
The total value of all interpreting and translation services in 2022 was £900,890.07.
7. What proportion of your interpretation services were delivered through telephone in 2022?
8. What proportion of your interpretation services were delivered through video in 2022?
We do not hold a split between telephone and remote interpretation service but there were 14,021 telephone and remote tasks combined
9. What were all the languages requested in 2022?
Please see a list of all languages requested in 2022.
Arabic (Modern Standard)
Deafblind (BSL Hands on/hand-under-hand)
Pahari - Potwari
Punjabi, Eastern (India)
Punjabi, Western (Pakistan)
Sign Supported English
10. What languages were your suppliers not able to provide in 2022?
No information held. Supplier may not be able to supply at a point in time because of the volumes of the language required at that time, or the supplier may not be able to provide an interpreter for a specific language at a particular time should the language be rare. This does not mean that the supplier cannot provide an interpreter for that language if required.
The Freedom of Information Act 2000 creates a statutory right of access to information held by public authorities. A public authority in receipt of a request must, if permitted, state under Section 1(a) of the Act, whether it holds the requested information and, if held, then communicate that information to the applicant under Section 1(b) of the Act.
The right of access to information is not without exception and is subject to a number of exemptions which are designed to enable public authorities, to withhold information that is unsuitable for release. Importantly the Act is designed to place information into the public domain. Information is granted to one person under the Act, it is then considered public information and must be communicated to any individual, should a request be received.
Your request for information has been considered and I regret to inform you that West Yorkshire Police cannot comply. This letter serves as a Refusal Notice under Section 17 of the Freedom of Information Act 2000.
Section 17 of the Act provides:
(1) A public authority which, in relation to any request for information, is to any extent relying on a claim that information is exempt information must, within the time for complying with Section 1(1), give the applicant a notice which:-
(a) States the fact,
(b) Specifies the exemption in question, and
(c) States (if that would not otherwise be apparent) why the exemption applies.
REASONS FOR DECISION
The reason that we are unable to provide you with this information is covered by the following exemption:
Section 43 Commercial Interest
Section 43 is a qualified, class-based exemption and there is no requirement to conduct a harm tests however there is a requirement to conduct a public interest test, below I lay out my considerations.
Factors favouring disclosure:
Providing this information would adhere to the general principle of open and transparency and provide a better awareness to the general public about how public funds are spent.
Factors favouring non-disclosure:
When placing information into the public domain we must consider any impact this may have on West Yorkshire Police and any other third parties. In this case full disclosure would undermine any procuring tender procedure that West Yorkshire Police may enter regarding any future contracts. Publishing information that would undermine this would also diminish trust between the force and hinder any ability to achieve the best value for money when placing contracts out to tender.
Whilst West Yorkshire Police recognise the importance of remaining open and transparent with public spends, this must be weighed against the potential to undermine procurement processes. It is also in the public interest for West Yorkshire Police to achieve the most value for money when procuring new contracts. If disclosed this information would undermine the forces ability to achieve this, therefore it is our opinion that balance lies in favour of non-disclosure at this time