1. Name of service provider or providers 
The name of the current service provider is Language Line Solutions.

2. Copy of successful tender. 
3. Final pricing of successful bidder. 

West Yorkshire Police are unable to provide this information as this is exempt by virtue of Section 43 Commercial Interest. Please see Appendix A, for the full legislative explanation as to why West Yorkshire Police are unable to provide this information.

4. Where was this opportunity advertised? 
Tender was on the EU supply portal.

5. Expiry date of the current contract. 
The expiry date for the current contract is November 2023

6. What was the contract value of all interpreting and translation services in 2022? 
The total value of all interpreting and translation services in 2022 was £900,890.07.

7. What proportion of your interpretation services were delivered through telephone in 2022? 
8. What proportion of your interpretation services were delivered through video in 2022? 
We do not hold a split between telephone and remote interpretation service but there were 14,021 telephone and remote tasks combined

9. What were all the languages requested in 2022? 
Please see a list of all languages requested in 2022.

 
Akan
Albanian
Algerian
Amharic
Arabic
Arabic(Classical/North African)
Arabic (Egyptian)
Arabic (Iraqi)
Arabic (Modern Standard)
Arabic (Moroccan)
Arabic (Sudanese)
Arabic (Yemeni)
BAHDINI
Bengali
Bosnian
British Sign
Bulgarian
Burmese
Cantonese
Chinese Cantonese
Chinese Mandarin
Croatian
Czech
Dari
Dari (Afghan)
Dari (Iranian)
Deafblind (BSL Hands on/hand-under-hand)
Deafblind Manual
Dutch
Faroese
Farsi
Filipino
French
French (Algerian)
Fula
Fulani
Georgian
German
Greek
Gujarati
Haitian
HAUSA
Hebrew
Hindi
Hindko
Hungarian
Igbo
Indonesian
Italian
Japanese
JULA
Kashmiri
KAYAH
Korean
Kurdish (Bahdini)
Kurdish (Kurmanji)
Kurdish (Sorani)
Kurmanji
LAOTIAN
Latvian
Lingala
Lithuanian
Luganda
Malay
Malayalam
Malinke
Mandarin
Mandinka
Mauritian Creole
Mirpuri
Moldovan
Nepalese
Nepali
Nigerian (Pidgin)
Oromo
Oromo (Central)
Pahari - Potwari
Pashto
Pashto (Afghanistan)
Pashto (Pakistan)
Persian
Polish
Portuguese
Portuguese (Brazil)
Potowari (Pahari)
Punjabi
Punjabi, Eastern (India)
Punjabi, Western (Pakistan)
Rohingya
Roma
Romanian
Russian
Serbian
Shona
Sign Supported English
Sinhala
Slovak
Slovene
Somali
Soninke
Sorani
Spanish
Sudanese Arabic
SUSU
Swahili
Swahili (Congo)
Sylheti
Tagalog
Taiwanese Mandarin
Tamil
Telugu
Thai
Tigre
TIGRIGNA
Tigrinya
Turkish
Twi
Ukrainian
Urdu
Uyghur
UZBEK
Vietnamese
Wolof
Yemeni Arabic
Yoruba
Zaghawa
 

10. What languages were your suppliers not able to provide in 2022? 
No information held. Supplier may not be able to supply at a point in time because of the volumes of the language required at that time, or the supplier may not be able to provide an interpreter for a specific language at a particular time should the language be rare. This does not mean that the supplier cannot provide an interpreter for that language if required.
 

Appendix A
 
The Freedom of Information Act 2000 creates a statutory right of access to information held by public authorities.  A public authority in receipt of a request must, if permitted, state under Section 1(a) of  the Act, whether it holds the requested information and, if held, then communicate that information to the applicant under Section 1(b) of the Act. 
 
The right of access to information is not without exception and is subject to a number of exemptions which are designed to enable public authorities, to withhold information that is unsuitable for release. Importantly the Act is designed to place information into the public domain. Information is granted to one person under the Act, it is then considered public information and must be communicated to any individual, should a request be received. 
 
DECISION 
 
Your request for information has been considered and I regret to inform you that West Yorkshire Police cannot comply.  This letter serves as a Refusal Notice under Section 17 of the Freedom of Information Act 2000.   
 
Section 17 of the Act provides: 
 
(1)  A public authority which, in relation to any request for information, is to any extent relying on a claim that information is exempt information must, within the time for complying with Section 1(1), give the applicant a notice which:- 
 
(a) States the fact, 
(b) Specifies the exemption in question, and 
(c) States (if that would not otherwise be apparent) why the exemption applies. 
 
REASONS FOR DECISION 

The reason that we are unable to provide you with this information is covered by the following exemption: 
 
Section 43 Commercial Interest

Section 43 is a qualified, class-based exemption and there is no requirement to conduct a harm tests however there is a requirement to conduct a public interest test, below I lay out my considerations.
 

Factors favouring disclosure:
Providing this information would adhere to the general principle of open and transparency and provide a better awareness to the general public about how public funds are spent.

Factors favouring non-disclosure:
When placing information into the public domain we must consider any impact this may have on West Yorkshire Police and any other third parties. In this case full disclosure would undermine any procuring tender procedure that West Yorkshire Police may enter regarding any future contracts. Publishing information that would undermine this would also diminish trust between the force and hinder any ability to achieve the best value for money when placing contracts out to tender.

Balancing Test: 
Whilst West Yorkshire Police recognise the importance of remaining open and transparent with public spends, this must be weighed against the potential to undermine procurement processes. It is also in the public interest for West Yorkshire Police to achieve the most value for money when procuring new contracts. If disclosed this information would undermine the forces ability to achieve this, therefore it is our opinion that balance lies in favour of non-disclosure at this time