Contact Officers Videos

Contact Officers  - could you join us...!?

Find out what it's like to be a Contact Officer at West Yorkshire Police. Contact Officers respond to both emergency and non-emergency calls - many people may only use our services once in their lifetime; others might regularly need our assistance - meet some of our Contact Officers who talk about their day-to-day roles.

 

Despatch Operator

Lucy Doyle talks about what's involved in her role at West Yorkshire Police as a Despatch Operator.

 

Customer Contact Centre - 999 Number Birthday Video

Contact Officer Paula Lightfoot talks about what's involved in her role at West Yorkshire Police as a Contact Agent answering 999 and 101 calls.

Page last reviewed November 2022.