Public Thanked For a Safe Hallowe’en Night
Friday 1 November 2019
It was a busy night for call handers, officers and fire crews last night for Hallowe’en.
But West Yorkshire Police would like the thank the public for a largely safe and enjoyable night.
Calls to the Force were down by around 160 x 999 calls compared to last year’s Hallowe’en, with 1755 calls via 999 received over the 24 hour period.
Tom Donohoe, Senior Contact Manager for West Yorkshire Police’s Customer Contact Centre, said: “It was still a busy night as we took just over 4000 contacts in total yesterday. As usual a large number of this calls related to anti-social behaviour and fireworks nuisance.
“Contact Centre staff worked exceptionally hard to meet the demand with multiple calls per incident on many occasions.
“We didn’t abandon a single 999 call and had an average queue time of 5 seconds. On the 101 line we managed an average queue time of 2 minutes 54 seconds.
‘Around this period we traditionally see an increase in demand and I would like to remind the public that they can help us to help them by using our excellent online services where possible for non-emergencies. In addition, the peak times for non-emergency calls is between 4pm till 7pm. ‘
Following a busy Hallowe’en, the Force is now looking ahead to the Bonfire night on Tuesday.
Chief Superintendent Damien Miller of West Yorkshire Police said:
“It was a busy night for our call handlers and the officers, PCSOs and specials out in our communities working to keep people safe. We did see some isolated incidents of anti-social behavior and we will not tolerate this kind of behaviour on the streets of West Yorkshire. On the whole it does seem the vast majority of people out celebrating Halloween did so considerately and safely.
“We now look ahead to the Bonfire celebrations over the weekend and into next week. We will be working closely with the fire service and would urge people to follow their advice on the safe purchase and use of fireworks. We will have an increased policing presence in place to provide reassurance and deal with any incidents of anti-social or criminal behaviour.”
Members of the public are being asked wherever possible to #clickB4UCall to report non-emergency minor crime and anti-social behaviour to the police via the West Yorkshire Police website. 999 should only be used where there is danger to life or a crime in progress, with the 101 non-emergency number available to report other crime and disorder. You can head to www.westyorkshire.police.uk/contactus
For safety messages and advice via Twitter, search #WYBonfire or follow West Yorkshire Police @WestYorksPolice, West Yorkshire Police Customer Contact Centre @WYP_CCC or West Yorkshire Fire and Rescue Service @WYFRS